Service Center Client Manager (Benefits Administration)

TL;DR

Service Center Client Manager (Benefits Administration): Managing a portfolio of clients to ensure exceptional service experiences with an accent on strategic partnership and process optimization. Focus on resolving complex escalations, translating client feedback into operational improvements, and maintaining service excellence during high-impact periods.

Location: Remote (Must be based in the US)

Salary: $75,000–$95,000

Company

hirify.global is a leading benefits administration company providing tailored cloud-based technology and services to simplify employee benefits management.

What you will do

• Serve as the primary strategic partner and point of contact for a portfolio of assigned clients to ensure goals and expectations are exceeded.
• Analyze service trends and root causes to develop and implement high-impact process improvements.
• Collaborate cross-functionally with Operations, Quality, Training, Sales, and Implementation teams to align client needs with internal execution.
• Manage and resolve client escalations with urgency and professionalism to strengthen trust.
• Prepare and deliver data-driven client-facing reports and presentations to communicate performance and successes.
• Support client onboarding and go-live activities, providing subject matter expertise during solution discussions.

Requirements

• Bachelor’s degree or equivalent combination of education and experience.
• 2–5 years of client management experience with success managing projects and/or teams.
• 2–5 years of experience in customer care, service center, or call center environments.
• Proven experience in process improvement and benefits administration.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Ability to work standard hours of 8am-5pm Central Time.

Nice to have

• Experience supporting HR technology solutions or benefits administration.
• Prior experience in a client-facing role within a Service Center environment.
• Experience supporting large-scale implementations or Annual Enrollment periods.
• Familiarity with continuous improvement methodologies.

Culture & Benefits

• Comprehensive health, dental, and vision plans.
• Competitive compensation package including performance-based incentives.
• Remote-first, office-friendly work environment.
• Employer-sponsored retirement savings programs.
• Access to professional development and career growth resources.
• Employee wellbeing initiatives focusing on mental health and financial planning.