Partner Success Manager (Cybersecurity)

TL;DR

Partner Success Manager (Cybersecurity): Managing the onboarding and long-term success of new partners to ensure they are operational and protected within a strict timeframe with an accent on license deployment and account health. Focus on driving broader adoption, resolving deployment hurdles, and translating security incidents into proof of value.

Location: Remote (US)

Salary: $72,000 base salary and $18,000 commission plus equity

Company

hirify.global is a remote-first cybersecurity company providing enterprise-grade protection and a human-led SOC to help businesses of all sizes defend against cybercrime.

What you will do

• Drive the onboarding process for ~10 new partners per week, ensuring 85% are fully set up within 16 days.
• Partner with Account Managers to identify low license deployment and proactively provide training and deployment plays.
• Conduct post-incident check-ins with partners to provide support and translate security stories into proof of value for end clients.
• Coordinate with Technical Sales and Support to resolve specific hurdles blocking successful partner deployment.
• Support the renewal process by ensuring partners derive maximum value from the platform long before contract expiration.
• Track onboarding gaps and partner feedback to iterate on processes and improve the overall partner experience.

Requirements

• 3+ years of experience in customer success, account coordination, or enablement roles.
• Must be based in the United States.
• Strong organizational skills and ability to manage multiple moving parts in a high-energy environment.
• Collaborative mindset for working across internal sales and account management teams.
• Experience within the MSP (Managed Service Provider) ecosystem and cybersecurity knowledge is a huge plus.
• Exposure to supporting customers or partners on basic rollout plans and positioning.

Culture & Benefits

• 100% remote work environment.
• Comprehensive medical, dental, and vision benefits plans.
• 401(k) with a 5% company contribution regardless of employee contribution.
• Stock options for all full-time employees.
• Generous paid time off, including 12 weeks of paid parental leave.
• Annual allowance for professional development and a one-time $500 home office reimbursement.