Manager of Customer Success (Cybersecurity)

TL;DR

Manager of Customer Success (Cybersecurity): Leading and growing a high-performing team of CSMs to drive adoption and value realization of the NodeZero platform with an accent on enterprise and MSSP customer success. Focus on coaching team members, managing executive-level relationships with Fortune 500 CISOs, and optimizing NRR and GDR metrics.

Location: Remote (US)

Salary: $180,000 - $225,000 OTE annually

Company

hirify.global is a fast-growing cybersecurity company providing production-safe autonomous pentesting through its flagship NodeZero platform.

What you will do

• Lead, coach, and mentor a team of Customer Success Managers across enterprise and MSSP segments.
• Drive product adoption and value realization to improve customers' security posture and outcomes.
• Manage strategic relationships with executive stakeholders, including CISOs at Fortune 500 companies.
• Identify expansion opportunities and mitigate risk to improve Net Revenue Retention (NRR) and Gross Dollar Retention (GDR).
• Collaborate with Sales, Product, and Support teams to optimize onboarding and communicate customer needs.
• Build operational rigor using Gainsight and Salesforce to monitor KPIs and scale success delivery.

Requirements

• 7+ years of experience in Customer Success or Account Management within cybersecurity or B2B SaaS.
• 2–3+ years of direct people management experience.
• Proven track record of meeting or exceeding NRR and GDR goals.
• Experience managing strategic Fortune 500 accounts with executive-level negotiation skills.
• Deep understanding of security operations, such as red teaming, vulnerability management, or SOC workflows.
• Must be based in the US.

Nice to have

• Advanced degree or MBA.

Culture & Benefits

• Competitive compensation including base salary and equity packages.
• Comprehensive health, vision, and dental insurance for employees and families.
• Flexible vacation policy and generous parental leave.
• Inclusive team culture emphasizing diversity and continuous professional growth.
• Remote-first work environment with possible travel up to 30%.