Client Success Associate (Marketing)

TL;DR

Client Success Associate (Marketing): Coordinating account operations and supporting sales expansion for a marketing agency with an accent on operational excellence and revenue growth. Focus on synthesizing complex information into SOWs, managing account intelligence, and reducing administrative burdens for leadership.

Location: Remote (US) or Campbell, CA

Salary: $65,000–$80,000/year

Company

hirify.global is a marketing agency dedicated to helping clients scale their go-to-market organizations through strategic account management and operational excellence.

What you will do

• Coordinate day-to-day operational activities and maintain visibility into client engagements to identify risks and bottlenecks.
• Support Account Directors in managing expansion opportunities, pipeline tracking, and CRM record maintenance.
• Synthesize stakeholder input to develop Statements of Work (SOWs), change orders, and proposal documents.
• Manage client communications, including scheduling meetings, preparing agendas, and distributing recap notes.
• Create and maintain account dashboards, status reports, and operational metrics for quarterly business reviews.

Requirements

• 2–5 years of experience in agency or marketing operations, account coordination, or client services.
• Proven experience supporting client-facing teams in a professional services or consulting environment.
• Proficiency with CRM and workflow management systems.
• Exceptional project coordination, organizational, and professional communication skills.
• Ability to manage multiple priorities simultaneously in a fast-paced agency setting.

Nice to have

• Experience with AI platforms.
• Proficiency in HubSpot, Bullhorn, Airtable, Asana, or LinkedIn Navigator.
• Skill in Adobe Creative Suite.
• Advanced proficiency in GSuite or Microsoft spreadsheets and presentations.

Culture & Benefits

• Growth-oriented role designed for individuals motivated to advance into client-facing business development.
• Fast-paced agency environment that values proactivity and creative problem-solving.
• Focus on personal development and growth without needing managerial prompting.
• Opportunity to make a direct impact on the company's revenue growth strategy.