Account Manager (Gov)

TL;DR

Account Manager (Gov): Retaining and expanding client accounts within the U.S. Government sector for a cybersecurity training platform with an accent on uncovering growth opportunities and building deep relationships. Focus on proactive outreach to new stakeholders, navigating government procurement realities, and driving long-term client value.

Location: Fully Remote (work from anywhere with 6 hours overlap with UK timezone)

Salary: £55,000–£65,000 base (UK)

Company

hirify.global is a fast-growing online cybersecurity training platform providing gamified security exercises and challenges to over 6 million community members.

What you will do

• Own expansions and renewals within an assigned account portfolio (hundreds of accounts).
• Uncover growth opportunities by building deep relationships within existing customer accounts.
• Proactively source new contacts, including cold outreach to stakeholders.
• Collaborate with Account Executives, Customer Success, Legal, Product, and Content Engineering teams.
• Manage account data, follow processes, and analyze performance for continuous improvement.
• Lead occasional projects to test new expansion and renewal strategies.

Requirements

• Experience in a Sales or revenue-driven Customer Success role in a rapidly growing organization (50–500 employees).
• Understanding of U.S. Government agencies' mission, pressures, and procurement realities.
• Experience with cold outreach and a strong track record of hitting and exceeding quotas.
• Experience working with CRM tools (e.g., HubSpot) and Customer Success software (e.g., ChurnZero).
• Excellent written and verbal communication skills, prioritizing clarity and precision.
• Experience selling a technical solution, such as Cyber Security training.

Nice to have

• Experience with Education clients.

Culture & Benefits

• 100% Remote: Work from anywhere as long as there is 6 hrs timezone overlap with the UK.
• Flexi Time: Choose your own hours with at least 4 hours of overlap with UK timezone (8am-6pm).
• Dedicated work laptop and accessories.
• £2,500 training budget for personal development and certifications.
• Annual company retreat, fully paid.
• Lunch covered during recurring company virtual lunches.
• Health Insurance provided if in a country without public health care.
• Enhanced Maternity & Paternity package.
• 401k / Pension contributions for retirement savings.
• Unable to provide sponsorship for visas.

Hiring process

• Application review.
• HireFlix one-way video interview.
• Hiring manager 1:1 call (30m).
• Take-home challenge with hiring manager and talent partner (45m).
• Culture fit with one of our Co-Founders (30m).