TL;DR

Account Manager (Gov): Retaining and expanding client accounts within the U.S. Government sector for a cybersecurity training platform with an accent on uncovering growth opportunities and building deep relationships. Focus on proactive outreach to new stakeholders, navigating government procurement realities, and driving long-term client value.

Location: Fully Remote (work from anywhere with 6 hours overlap with UK timezone)

Salary: £55,000–£65,000 base (UK)

Company

%hirify_global% is a fast-growing online cybersecurity training platform providing gamified security exercises and challenges to over 6 million community members.

What you will do

Own expansions and renewals within an assigned account portfolio (hundreds of accounts).
Uncover growth opportunities by building deep relationships within existing customer accounts.
Proactively source new contacts, including cold outreach to stakeholders.
Collaborate with Account Executives, Customer Success, Legal, Product, and Content Engineering teams.
Manage account data, follow processes, and analyze performance for continuous improvement.
Lead occasional projects to test new expansion and renewal strategies.

Requirements

Experience in a Sales or revenue-driven Customer Success role in a rapidly growing organization (50–500 employees).
Understanding of U.S. Government agencies' mission, pressures, and procurement realities.
Experience with cold outreach and a strong track record of hitting and exceeding quotas.
Experience working with CRM tools (e.g., HubSpot) and Customer Success software (e.g., ChurnZero).
Excellent written and verbal communication skills, prioritizing clarity and precision.
Experience selling a technical solution, such as Cyber Security training.

Nice to have

Experience with Education clients.

Culture & Benefits

100% Remote: Work from anywhere as long as there is 6 hrs timezone overlap with the UK.
Flexi Time: Choose your own hours with at least 4 hours of overlap with UK timezone (8am-6pm).
Dedicated work laptop and accessories.
£2,500 training budget for personal development and certifications.
Annual company retreat, fully paid.
Lunch covered during recurring company virtual lunches.
Health Insurance provided if in a country without public health care.
Enhanced Maternity & Paternity package.
401k / Pension contributions for retirement savings.
Unable to provide sponsorship for visas.

Hiring process

Application review.
HireFlix one-way video interview.
Hiring manager 1:1 call (30m).
Take-home challenge with hiring manager and talent partner (45m).
Culture fit with one of our Co-Founders (30m).