Customer Success Manager (Enterprise)

TL;DR

Customer Success Manager (Enterprise): Managing a portfolio of Enterprise customers to drive retention and growth with an accent on strategic relationship building and value realization. Focus on reducing churn, increasing NRR, and translating technical features into business value for C-suite stakeholders.

Location: Remote (Europe)

Company

hirify.global provides tools for App Monitoring, App Store Optimization (ASO), and Review Management to help mobile app developers and product teams worldwide.

What you will do

• Manage a portfolio of Enterprise customers to ensure high retention and growth.
• Lead onboarding sessions and act as a trusted advisor to help customers achieve their business KPIs.
• Analyze key metrics, NPS surveys, and account health to proactively identify risks and opportunities.
• Collaborate cross-functionally with Product and Engineering teams to ensure optimal product configuration.
• Drive expansion and secure renewals to improve Net Revenue Retention (NRR).
• Partner with Marketing to highlight customer successes through case studies.

Requirements

• 3–5+ years of experience as a Customer Success Manager, specifically with Enterprise-level customers.
• Fluent in English and Russian.
• Proven experience engaging with C-suite executives and translating technical features into business value.
• Highly organized with the ability to manage a large account portfolio and prioritize multitask.
• Experience leading customer advisory boards or product feedback sessions.
• Must be based in Europe.

Culture & Benefits

• Work in a remote-first environment within a growing global SaaS company.
• Employee stock option program providing every employee a stake in the company's success.
• Opportunity to own strategic programs that scale success across thousands of customers.
• Collaborative and diverse team culture.