EL/PL Liability Claims Handler (Insurance)

TL;DR

EL/PL Liability Claims Handler (Insurance): Managing and resolving liability claims for insurers with an accent on policy interpretation, liability decision-making, and settlement negotiation. Focus on ensuring compliance with Civil Procedure Rules and managing the claims lifecycle from cradle to grave.

Location: Hybrid (Stoke, UK)

Company

A specialist professional services and technology firm partnering with leading insurance and highly regulated global businesses to manage risk and digital transformation.

What you will do

• Establish insurance cover and record claims within the digital handling system.
• Investigate liability claims through desk research or by instructing loss adjusters.
• Make liability decisions and negotiate claim settlements.
• Ensure strict compliance with legal timescales and client SLAs.
• Build and maintain professional relationships with external clients and stakeholders.

Requirements

• Experience handling injury claims within an insurance or legal environment.
• Knowledge of insurance policy wording, terms, and conditions.
• Ability to value injury claims and apply reserving philosophies.
• Proficiency with Civil Procedure Rules and the Claims Portal.
• Strong communication, organizational, and IT skills.

Culture & Benefits

• Financial health: Pension (5% employee/employer contribution), life assurance, and hirify.global Incentive Plan.
• Wellbeing: 25-27 days holiday, flexible working, and 24/7 confidential helpline.
• Professional growth: Leadership training, funding for professional qualifications, and access to the Innovation Lab.
• Perks: Cycle to Work scheme, lease car salary sacrifice, and high street retail discounts.

Hiring process

• Application and CV review.
• Initial phone screening followed by an interview.
• Offer and onboarding.