Claims Handler Apprentice (Insurance)

TL;DR

Claims Handler Apprentice (Insurance): Handling inbound insurance claims and providing customer support within a contact center with an accent on quality excellence and problem solving. Focus on managing the first response for incidents, turning complaints into positive experiences, and meeting KPIs.

Location: Liverpool City Centre, UK (Onsite)

Salary: £19,148 - £26,938

Company

hirify.global is an insurance provider offering a high-energy and supportive environment for career growth.

What you will do

• Handle inbound insurance claims as the first point of contact for customers reporting incidents.
• Manage and resolve customer complaints using empathy and problem-solving skills to ensure a positive experience.
• Meet and exceed performance targets (KPIs) and maintain high-quality standards in call audits.
• Represent the brand values to provide VIP service to every customer.
• Engage in the Apprenticeship Programme, attending monthly Masterclasses and following a personalized professional development plan.

Requirements

• Strong communication skills for clear and effective phone-based interactions.
• Empathy and patience to handle tricky situations and assist customers in need.
• Goal-oriented mindset with a drive to hit targets and achieve personal bests.
• High attention to detail when managing insurance policies.
• Must be able to work onsite in Liverpool City Centre.

Culture & Benefits

• Career progression with salary increases linked to experience and apprenticeship completion.
• Comprehensive training including 1:1 coaching from financial sector experts.
• Dedicated study time of six hours per week, plus access to workshops and guest speaker seminars.
• Supportive and friendly team culture with a positive, high-energy vibe.
• Transition from a fixed-term apprenticeship contract to a permanent position upon successful completion.