Motor Claims Handler (Insurance)

TL;DR

Motor Claims Handler (Insurance): Managing a portfolio of Fleet and Specialist motor claims from initiation to settlement with an accent on indemnity validation and liability assessment. Focus on optimizing indemnity spend, managing complex PI and credit hire claims, and ensuring strict adherence to Civil Procedure Rules.

Location: Liverpool or Sevenoaks, UK (Hybrid)

Salary: £28,747 – £38,160 plus £2,000 annual bonus potential

Company

hirify.global is a national leader in specialist insurance with over 40 years of expertise, employing over 1,700 people across the UK.

What you will do

• Manage a portfolio of Fleet and Specialist motor claims from start through to settlement.
• Validate claims for indemnity and fraud while assessing and communicating liability decisions.
• Handle diverse Heads of Damage, including Accidental Damage, Property Damage, Credit Hire, and Third-party Personal Injury.
• Perform accurate quantum assessments to minimize indemnity spend through commercial decision-making.
• Maintain proactive diary management and ensure accurate reserves in line with company guidelines.
• Assist with the coaching and mentoring of less experienced handlers.

Requirements

• Significant experience in PI and/or credit hire claims.
• Extensive working knowledge of the Pre-Action Protocol, Civil Procedure Rules, and hourly rate costs.
• Experience handling Injury claims outside of the Low Value Personal Injury claims Portal.
• Strong communication, negotiation, and relationship management skills.
• Must have valid right to work in the UK; visa sponsorship is not provided.
• Applicants on Graduate or Post-Study Work visas must have at least one year remaining.

Culture & Benefits

• 35 days’ holiday (including bank holidays) with options to buy or sell additional days.
• Hybrid working options to support work-life balance.
• 24/7 mental health support and free counselling.
• Flexible benefits, including early access to salary via an internal platform.
• Opportunities for growth through leadership programs and career fairs.

Hiring process

• All offers are conditional upon the satisfactory completion of DBS and financial checks.