Regional Strategic Account Manager (Logistics)

TL;DR

Regional Strategic Account Manager (Logistics): Managing strategic customer accounts across Asia Pacific by coordinating between customers, global account management, and country operations with an accent on operational excellence and service reliability. Focus on driving customer satisfaction, managing regional escalations, and implementing continuous improvement initiatives.

Location: Asia Pacific (APAC)

Company

hirify.global is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions.

What you will do

• Support and manage strategic regional customer accounts across APAC, acting as the key coordination point.
• Coordinate with country operations teams to ensure consistent execution and SLA compliance.
• Manage customer escalations and perform root cause analysis to implement preventive actions.
• Identify opportunities for service enhancement and account expansion within existing accounts.
• Support regional and global customer governance activities, including business reviews and performance monitoring.
• Collaborate with cross-functional departments (Commercial, Finance, Procurement) to align global expectations with regional execution.

Requirements

• Experience in regional strategic account management and supply chain operations.
• Proven ability to coordinate across multiple countries and cross-functional teams.
• Proficiency in operational excellence, risk management, and strategic problem solving.
• Strong focus on customer satisfaction and service reliability.
• Proactive, customer-focused mindset with a desire for long-term career growth.

Culture & Benefits

• Opportunity to work in a diverse, close-knit community atmosphere.
• Exposure to global account governance and cross-country coordination.
• Dynamic career path with unequivocal opportunities for growth within the organization.
• Collaboration within a global community spanning over 5,500 employees worldwide.