Supply Chain Customer Service Executive (Korean Speaker)

TL;DR

Supply Chain Customer Service Executive (Logistics): Managing strategic customer relationships and order-to-delivery execution with an accent on service level compliance and cross-functional coordination. Focus on resolving logistics escalations, aligning forecasts with demand planning, and optimizing account performance metrics.

Location: Hybrid role based in Manila, Philippines.

Company

hirify.global is one of the world's largest tire manufacturers, operating 51 facilities across 19 countries with a focus on innovation and performance standards.

What you will do

• Act as the primary point of contact for key accounts to manage order-to-delivery processes.
• Collaborate with demand planners and account managers to ensure forecast alignment.
• Handle logistics, billing, and return-related claims with transparent resolution.
• Monitor and report on key performance indicators including delivery performance and claim resolution.
• Ensure adherence to customer-specific procedures and contractual service-level agreements.
• Recommend opportunities for service level and compliance improvements.

Requirements

• Korean language proficiency (spoken and written) is required.
• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or related field.
• 2–5 years of experience in account management, customer service, or logistics.
• Proficiency in ERP systems (SAP) and MS Office (Excel/PowerPoint).
• Strong negotiation skills regarding contract terms and pricing.
• Ability to work effectively in a hybrid environment in Manila.

Nice to have

• Familiarity with Incoterms and trade compliance.
• Experience with country-specific export requirements.

Culture & Benefits

• Opportunity to work for a global industry leader with a massive international footprint.
• Collaborative environment working across sales, supply chain, and logistics functions.
• Commitment to equal employment opportunity and professional development.