Supply Chain Customer Service Executive (Korean Speaker)

Location: PH GBS Manila; hybrid work

Company

hirify.global is a global tire manufacturer with approximately 68,000 employees and 51 production facilities across 19 countries.

What you will do

• Manage strategic and key account orders and delivery planning as the single point of contact for order-to-delivery execution.
• Ensure compliance with customer-specific procedures, service-level agreements, and contractual requirements.
• Coordinate with Key Account Managers, Demand Planners, sales, supply chain, and logistics teams to align orders with forecasts.
• Monitor deviations, escalate issues, and manage logistics, billing, return, and customer claims through resolution.
• Track delivery performance, Case-to-Settlement, and claim-resolution KPIs, recommending improvements to service levels and compliance.

Requirements

• Bachelor’s degree in Business Administration, Supply Chain, Logistics, or a related field, or equivalent practical experience.
• 2–5 years of experience in account management, customer service, or logistics.
• Proficiency in spoken and written Korean is required.
• Experience working with key clients, service agreements, escalations, and customer relationships.
• Strong negotiation, customer orientation, analytical thinking, and cross-functional collaboration skills.
• Proficiency with ERP systems, especially SAP, and MS Excel and PowerPoint for reporting.

Nice to have

• Familiarity with Incoterms, trade compliance, and country-specific export requirements.

Culture & Benefits

• Work in a global manufacturing organization with operations across 19 countries.
• Collaborate across customer service, sales, supply chain, logistics, and demand planning functions.
• Hybrid work arrangement based in Manila.