Remote Support Engineer II (IT Support)

TL;DR

Remote Support Engineer II (IT Support/MSP): Providing advanced technical support and troubleshooting across a variety of client environments with an accent on Microsoft 365, Entra ID, and network infrastructure. Focus on resolving escalated technical issues, mentoring junior engineers, and ensuring high-quality service delivery metrics.

Location: Remote (U.S)

Salary: $60,000 - $75,000

Company

hirify.global is a managed IT service provider specializing in secure, dependable IT environments, cybersecurity, and cloud strategy for highly regulated organizations.

What you will do

• Serve as an escalation point for support engineers, providing advanced troubleshooting across client environments.
• Resolve complex incidents involving Microsoft 365, Teams, Exchange Online, and Microsoft Entra ID.
• Troubleshoot networking issues, including VPNs, DNS, DHCP, and overall connectivity.
• Manage backup and recovery operations and support endpoint hardware, peripherals, and mobile devices.
• Mentor junior engineers and contribute to the development of knowledge base articles and operational processes.
• Coordinate vendor escalations and maintain accurate documentation throughout the incident lifecycle.

Requirements

• 3+ years of experience in IT support, service desk, or an MSP environment.
• Proficiency in Microsoft 365, Teams, Exchange Online, and Entra ID.
• Strong understanding of networking concepts such as firewalls, VPNs, DNS, and DHCP.
• Excellent communication skills to explain technical concepts to non-technical users.
• Must be based in the United States (indicated by US-specific benefits and E-Verify requirement).

Culture & Benefits

• Comprehensive health, dental, and vision insurance, including FSA, HRA, and HSA.
• 401k retirement plan and life/disability insurance.
• Flexible vacation and sick days, paid parental leave, and observed company holidays.
• Professional development opportunities and a $100 well-being allowance.
• Company perks including a day off for your birthday and spot bonuses for excellence.

Hiring process

• Fair and transparent process utilizing AI-assisted tools for interview note-taking (opt-out available).
• Final assessments and decisions are made exclusively by the human hiring team.