Assistant Manager - Business Managers (Legaltech)

TL;DR

Assistant Manager - Business Managers (Legaltech): Leading and coaching a team of account managers to provide high-quality customer experiences with an accent on team performance, coaching, and revenue generation. Focus on resolving complex customer issues, eliminating performance barriers, and fostering a high-performing work culture.

Location: Must be based in Austin, TX (Onsite)

Salary: $64,100 - $102,600

Company

hirify.global is a leader in online legal services helping people navigate the legal system with confidence and clarity.

What you will do

• Lead a team of Business Managers, providing guidance and coaching to enhance overall performance.
• Set clear performance goals and eliminate barriers to the team's success.
• Facilitate continuous growth through constructive feedback and goal-oriented coaching.
• Champion the customer experience by addressing escalated inquiries and resolving complex issues.
• Drive revenue results through strategic team development and account management.
• Collaborate with cross-functional partners to achieve organizational goals.

Requirements

• Location: Must be based in the Austin, TX office.
• 3+ years of leadership experience in a customer-facing customer care setting.
• Proven ability to drive customer experience and revenue results through team development.
• Experience with account management.
• Excellent written and verbal communication skills.
• Flexibility to work hours based on business needs.

Culture & Benefits

• Medical, Dental, and Vision Insurance.
• 401k with matching contributions.
• Paid Time Off.
• Health Savings Account (HSA) and Flexible Spending Account (FSA).
• Short-Term and Long-Term Disability Insurance.
• Additional wellness benefits including fertility and mental health support.