West Coast Account Manager (LegalTech)

TL;DR

West Coast Account Manager (LegalTech): Managing client relationships and litigation technology workflows with an accent on precision, scheduling, and proactive problem-solving. Focus on ensuring seamless service delivery, maintaining high client satisfaction, and collaborating with internal teams to optimize operational processes.

Location: Must be based in the United States

Salary: $75,000–$85,000

Company

hirify.global is a fast-growing startup transforming the litigation technology industry through modern court reporting solutions and exceptional client experiences.

What you will do

• Own the full client relationship lifecycle, ensuring precision and accountability in all engagements.
• Manage scheduling, reschedules, cancellations, and service additions while strictly adhering to client deadlines.
• Act as a primary problem-solver to prevent issues and handle high-priority requests.
• Communicate effectively with clients, court reporters, and internal teams to ensure transparency.
• Utilize cloud-based tools like Google Workspace and Slack to manage operations.
• Contribute feedback and ideas to shape product development and internal culture.

Requirements

• 3+ years of Account Management or Customer Success experience in legal services.
• Must be based in the United States.
• Proven ability to build strong client relationships and influence executive leadership.
• Tech-savvy with the ability to juggle multiple projects simultaneously.
• Critical thinking mindset with excellent listening and communication skills.
• Flexibility to thrive in a fast-paced, ever-evolving startup environment.

Culture & Benefits

• Competitive base salary with stock options.
• Premium medical, dental, and vision coverage with 100% of premiums covered for some plans.
• Supportive team structure with meaningful coaching and professional development.
• Emphasis on reliability, innovation, and a hospitality-driven mindset.
• Collaborative environment where individual contributions are celebrated.