Retail IT Support Analyst

TL;DR

Retail IT Support Analyst (Retail IT): Providing first-line technical support for retail systems and hardware with an accent on POS diagnostics, incident resolution, and end-user guidance. Focus on maintaining operational stability across retail environments and documenting business process changes to improve service delivery.

Location: Dublin, Ireland

Company

A global airport industry leader and travel retail company, part of the Irish government-owned hirify.global group, operating in 14 countries.

What you will do

• Provide first-line support for retail systems, resolving incidents to minimize store disruption.
• Troubleshoot and diagnose POS, eCommerce, and HHT hardware and software issues.
• Log and track support tickets, escalating to specialist teams when necessary.
• Identify recurring technical issues and implement preventative fixes.
• Maintain retail IT equipment lifecycle, including setup, configuration, and inventory.
• Partner with users to document business process requirements and system changes.

Requirements

• Bachelor's degree in IT, Computer Science, or equivalent experience.
• 2+ years of IT support experience, preferably in a retail or customer-facing environment.
• Experience supporting POS systems and retail hardware.
• Strong troubleshooting and diagnostic skills for end-user systems.
• Ability to translate operational needs into technical requirements.

Nice to have

• Experience assisting with or managing small IT projects in a retail setting.

Culture & Benefits

• Opportunity to work with a global leader in the airport and travel retail industry.
• Exposure to diverse international operations across four continents.
• Professional development within a fast-paced and energetic environment.