Collections Specialist (Finance)

TL;DR

Collections Specialist (Finance): Managing the recovery of past-due invoices and negotiating payment arrangements with B2B customers with an accent on effective communication and dispute resolution. Focus on reducing outstanding balances, optimizing the AR cycle, and collaborating with cross-functional teams to ensure account accuracy.

Location: Hybrid (Westlake, TX) - Wednesdays in the office

Company

hirify.global provides industry-specific software solutions to help businesses improve their operations and growth.

What you will do

• Collect past-due or delinquent customer accounts through calls and emails.
• Negotiate and arrange payment plans for customers to resolve outstanding debts.
• Respond to customer inquiries regarding invoices and provide necessary supporting information.
• Collaborate with sales, billing, and cash applications teams to resolve account-related issues.
• Conduct monthly reviews of old outstanding balances and recommend next steps to Business Unit Leaders.
• Escalate unresolved accounts to Dispute Analysts for third-party collection processing.

Requirements

• Minimum 6 months of collections experience (B2B experience is ideal).
• Proven experience in recording collection efforts and providing advanced customer service.
• Strong interpersonal, written, and verbal communication skills.
• Strong analytical and problem-solving skills with a commitment to high-quality work.
• Must be located in or able to work in Westlake, TX for hybrid office attendance.

Nice to have

• Experience with Salesforce.
• Advanced Excel skills.

Culture & Benefits

• Work within a structured corporate finance environment.
• Opportunity to collaborate across multiple departments including Sales and Customer Support.
• Engagement in critical month-end and year-end accounting processes.