Service Delivery Manager, Professional Services (Cybersecurity)

Location: Utah, United States

Base pay range: $92,100–$144,705 annually for all other cities and states excluding the listed U.S. markets. The role may also include variable compensation and/or equity.

Company

hirify.global provides human- and agent-centric cybersecurity solutions that protect people, data, and AI agents across email, cloud, and collaboration tools.

What you will do

• Own end-to-end Professional Services delivery execution for an assigned sales region.
• Coordinate delivery teams, partners, and internal stakeholders in a matrixed, shared-resource environment.
• Manage workloads, staffing needs, delivery coverage, risks, and skill alignment across concurrent engagements.
• Track and report delivery effectiveness, quality, and customer satisfaction metrics.
• Partner with Sales, Account Management, Customer Success, and customers on presales, deployment planning, onboarding, adoption, and retention.
• Drive delivery reviews, lessons learned, corrective actions, and broader continuous-improvement initiatives.

Requirements

• 5+ years of experience delivering technical or Professional Services engagements with increasing responsibility.
• Professional Services, Service Delivery, or Customer Success experience.
• Experience working in a matrixed, shared-resource environment and coordinating across teams without direct authority.
• Ability to manage multiple concurrent engagements, resolve complex delivery challenges, and apply structured problem-solving.
• Strong communication and stakeholder-management skills, including direct customer interaction.
• Bachelor’s degree in science, technology, engineering, math, business, or equivalent practical experience is desired.

Culture & Benefits

• Flexible work environment and global collaboration opportunities.
• Competitive compensation and comprehensive benefits.
• Flexible time off, a well-being program, two paid Wellbeing Days, and two paid Volunteer Days annually.
• Three-week Work from Anywhere option each year.
• Annual wellness and community outreach days, career development support, and recognition programs.

Hiring process

• Submit an application with any supporting information.
• Accommodation is available during the application or interview process upon request.