Senior Manager, Customer Onboarding (SaaS)

TL;DR

Senior Manager, Customer Onboarding (SaaS): Leading a team of Onboarding Managers to ensure high customer satisfaction and fast Time to Value (TTV) for mid-market and enterprise segments with an accent on scalable onboarding processes and cross-functional collaboration. Focus on optimizing the customer journey from sale to adoption, managing high-level client relationships, and driving product adoption.

Location: Remote or Hybrid (based on proximity to office hubs). Must be based in the US (indicated by 401k/HSA benefits).

Company

hirify.global is a cloud-based platform designed to help auto repair shops manage operations, grow sustainably, and serve customers better.

What you will do

• Lead and manage a team of Customer Onboarding Managers to optimize TTV and customer satisfaction.
• Develop scalable onboarding strategies tailored to mid-market and enterprise segments.
• Collaborate with sales, product, customer success, and support to ensure a seamless customer journey.
• Monitor onboarding metrics and customer feedback to continuously improve the experience.
• Train the onboarding team on product updates and implementation best practices.
• Identify upsell and expansion opportunities during the onboarding phase.

Requirements

• Bachelor’s degree in business, communication, or a related field.
• 3-5 years of people management experience.
• 5+ years of experience in customer success or account management within the SaaS industry.
• Proven track record of improving onboarding processes and meeting business KPIs.
• Strong analytical approach and data-driven mindset.
• Ability to thrive in a fast-paced, dynamic environment.

Culture & Benefits

• Flexibility of remote and hybrid work models.
• Comprehensive health benefits (Medical, Dental, Vision, Prescription) with 100% premium coverage for employees.
• 401(k) retirement plan with a 100% employer match up to 6%.
• Generous Paid Time Off and support for maternity/parental leave.
• Mental health support through BetterHelp and a monthly wellness allowance of $60.
• $300 home office setup bonus after one year of employment.