Operations Manager (Claims Management)

TL;DR

Operations Manager (Insurance/Claims): Managing the Military Deafness business unit to achieve financial, technical, and people targets with an accent on SLA delivery, KPI management, and team leadership. Focus on driving profitability, capacity planning, and fostering a high-morale environment for Team Leaders.

Location: Hybrid (Birmingham, UK)

Company

hirify.global (via Keoghs) is a leading provider of legal and claims solutions to insurers and businesses, managing over £1bn worth of claims annually.

What you will do

• Lead a group of Team Leaders and Technical Supervisors to deliver unit and individual KPI targets.
• Assist in delivering the financial budget through monthly performance analysis and forecasting.
• Manage client growth and ensure the delivery of excellent client care and quality against SLAs.
• Oversee capacity planning and maintain strong relationships with key stakeholders.
• Foster an environment of high morale and engagement, celebrating team success and encouraging participation.
• Regularly review and optimize operational processes for continuous improvement.

Requirements

• Proven experience of managing teams and developing team members to their full potential.
• Evidence of achieving past and current operational objectives.
• Strong organizational skills and the ability to effectively plan and prioritize workloads.
• Excellent communication, listening, and verbal skills.
• Confident decision-making ability and the capacity to remain calm under pressure.
• Proficient IT skills and commercial awareness.

Nice to have

• Proven experience in mentoring team members.
• Previous experience with MI reporting and analysis.

Culture & Benefits

• Comprehensive health package including Private Medical Insurance (Bupa) and Simply Health Care Cash Plan.
• Mental health and wellbeing support via WeCare 24/7 online GP.
• Financial security benefits: Death in Service, Critical Illness Cover, and Income Protection.
• Pension contribution (5% Employee / 3% Employer).
• Flexible perks: Cycle to Work, Tech Scheme, and Season Ticket Loan.
• Generous leave: 25 days holiday per year with options to buy/sell days.

Hiring process

• Initial application and CV review.
• Initial phone screening call.
• Case study evaluation.
• Interview stage.
• Final offer.