Finance Transformation Programme Lead And Service Management Partner (Fintech)

TL;DR

Finance Transformation Programme Lead and Service Management Partner (Fintech): Implementing a Finance-wide transformation programme including outsourcing and global process ownership with an accent on service management and operational excellence. Focus on designing end-to-end transformation solutions, managing third-party outsource providers, and embedding service culture across the organization.

Location: London, UK (Hybrid)

Company

An international specialist insurer focusing on unique risks and challenging convention since 1901.

What you will do

• Lead the implementation of Finance-wide transformation, including outsourcing, centres of excellence, and global process ownership.
• Design and execute service management strategies aligned with business objectives and enterprise standards.
• Act as a strategic advisor to senior stakeholders and manage the relationship with third-party outsource providers.
• Oversee service governance, lead service reviews, and drive continuous improvement initiatives.
• Manage major incidents and problem management processes to ensure root cause analysis and resolution.
• Mentor Service Management Leads and Analysts to promote a culture of service excellence.

Requirements

• Must be based in the UK (London).
• Proven experience leading complex transformation programmes, specifically within finance or insurance.
• Significant expertise in implementing best practice global processes.
• Leadership experience in outsourcing service management within large, complex organisations.
• Strong influencing and negotiation skills for engaging with senior stakeholders.
• Ability to manage cross-functional teams and external third-party suppliers.

Culture & Benefits

• Hybrid working model determined by the team to support work-life balance.
• Inclusive culture that encourages challenging the status quo and creative thinking.
• Environment that values reliability, doing the right thing, and professional growth.
• Opportunity to work within a specialized, non-mass-market insurance business.