Technical Account Manager (IoT)

TL;DR

Technical Account Manager (IoT): Managing technical relationships and supporting strategic accounts in the APAC region with an accent on pre-sales engineering, product training, and market localization. Focus on resolving technical escalations, gathering partner feedback to enhance product offerings, and representing the company at industry events.

Location: Must be based in Japan

Company

hirify.global is a leading platform for intelligently connected properties, providing security, video surveillance, and automation solutions through a global network of professional service providers.

What you will do

• Build and maintain strong technical relationships with key accounts in the APAC region.
• Assist with pre-sales engineering needs and facilitate entry into new markets.
• Serve as a technical escalation point for regional issues.
• Conduct product introduction, installation, and training sessions for business partners.
• Gather partner feedback to drive product improvements tailored for local markets.
• Represent the company at industry events alongside the business development team.

Requirements

• Must speak Japanese at a professional/fluent level
• English proficiency required
• 2+ years of work experience in technical support and/or account management.
• Ability to travel up to 50% across the APAC region.
• Strong problem-solving skills and ability to operate independently.
• Excellent communication skills for interacting with customers and vendors.

Nice to have

• Degree in Engineering, Telecommunications, or Computer Sciences.
• Industry experience in Electronic Security, CCTV, Telecom, Cybersecurity, or IoT.

Culture & Benefits

• Work in an innovative, entrepreneurial environment with cutting-edge technology.
• Collaborate with high-achieving professionals in a supportive community.
• Gain well-rounded experience by working directly with executives across business areas.
• Opportunity to make an immediate impact with real responsibility.
• Culture built on collaboration, connection, and keeping it fun.