KCS Coach Lead & Sales Enablement Specialist

TL;DR

KCS Coach Lead & Sales Enablement Specialist: Leading the adoption of Knowledge-Centered Service (KCS) practices and driving sales enablement programs with an accent on knowledge quality, contributor development, and operational excellence. Focus on aligning product knowledge with sales messaging, mentoring teams, and improving onboarding materials to support business outcomes.

Location: Must be based in the United States (Remote, Hybrid, or Onsite options available).

Salary: $80,237 - $139,077

Company

hirify.global is a global data and technology company that powers opportunities for people and businesses by redefining lending, preventing fraud, and providing deep insights across financial, healthcare, and automotive markets.

What you will do

• Lead the KCS coaching program by training and mentoring teams on KCS principles and standards.
• Conduct regular coaching sessions and feedback loops to improve knowledge creation and adoption.
• Validate knowledge articles for quality, accuracy, and adherence to content standards.
• Partner with sales and go-to-market teams to ensure new hires are equipped with accurate, reusable knowledge.
• Monitor KCS performance metrics and provide actionable insights on adoption and effectiveness.
• Collaborate with Product, Support, and Training teams to align on content priorities and messaging.

Requirements

• Must be based in the United States.
• 5+ years of experience in Knowledge Management, KCS, or Coaching.
• Strong understanding of KCS methodology and coaching practices.
• KCS v6 Certification or comparable professional experience.
• Experience supporting Sales Enablement or onboarding programs.
• Familiarity with knowledge platforms such as Salesforce Knowledge or ServiceNow.

Culture & Benefits

• Comprehensive benefits package including medical, dental, vision, and matching 401K.
• Flexible work environment with options for remote, hybrid, or in-office work.
• Generous time off policy including vacation, sick leave, and 12 paid holidays.
• Commitment to an inclusive, people-first culture recognized by global workplace awards.
• Opportunities for professional development and wellness support.