Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (SaaS): Managing high-value client relationships and driving product adoption for a leading customer engagement platform with an accent on strategic guidance, retention, and commercial alignment. Focus on analyzing account health, coordinating cross-functional support, and identifying upsell opportunities to maximize customer value.

Location: Must be based in Singapore (Hybrid role)

Company

hirify.global is a leading customer engagement platform that empowers brands to deliver personalized, AI-powered customer experiences across multiple channels.

What you will do

• Partner with Account Executives to drive client renewals, retention, and net retention targets.
• Serve as the primary point of contact and trusted advisor for a portfolio of customers.
• Develop shared Success Plans to drive feature adoption and help customers achieve their strategic objectives.
• Proactively analyze product usage data to identify account health risks and growth opportunities.
• Coordinate with internal teams like Technical Support and Industry Solutions to ensure seamless service delivery.
• Provide mentorship to junior colleagues and act as an escalation point for complex customer issues.

Requirements

• Must be based in Singapore.
• 3-6 years of relevant experience in Customer Success, Onboarding, or Implementation.
• Proven track record managing complex, high-value accounts with multiple stakeholders.
• Strong technical domain knowledge in at least two areas: SaaS, Mobile, APIs, Marketing Automation, or Analytics.
• Excellent communication and project management skills.
• Ability to travel internationally and spend time onsite with customers as required.

Culture & Benefits

• Competitive compensation package including equity and stock purchase plans.
• Comprehensive medical, dental, and vision insurance plans.
• Flexible paid time off and equal paid parental leave.
• Professional development support with yearly learning stipends and career pathing.
• Curated in-office experience designed to foster community and innovation.
• Collaborative and transparent culture with active Employee Resource Groups.