Customer Success Manager (Renewals)

TL;DR

Customer Success Manager (Renewals): Driving revenue growth and client retention for a fast-growing fintech platform with an accent on renewal targets, data-driven pipeline management, and cross-functional collaboration. Focus on resolving complex customer issues, optimizing renewal processes, and ensuring high satisfaction across a diverse global SME client base.

Location: Must be based in Singapore or the Philippines

Company

hirify.global is a tech-enabled, B Corp certified platform automating back-office processes for SMEs, backed by world-class investors and recognized as one of Asia's fastest-growing companies.

What you will do

• Achieve monthly renewal and cash collection targets while maintaining high CSAT scores.
• Conduct detailed investigations into customer interactions to drive resolution and trust.
• Manage and prioritize a sales pipeline using data-driven insights.
• Collaborate cross-functionally with accounting, product, and data teams to improve renewal workflows.
• Proactively identify and execute projects to enhance customer retention and service delivery.

Requirements

• Minimum 8 years of experience in Sales, Account Management, or Customer Success.
• Must be located in Singapore or the Philippines.
• Proven track record of managing sales targets and handling complex customer escalations.
• Proficiency with Tableau, Zendesk, and HubSpot.
• Strong English communication skills with the ability to navigate diverse cultural environments.
• Experience working with SMEs and startups in fast-paced environments.

Culture & Benefits

• Flexible work-from-home policy with an annual 1-month global remote work allowance.
• Competitive salary with eligibility for an employee share ownership plan.
• Commitment to a diverse, inclusive, and kind work environment as a certified B Corp.
• Significant autonomy and responsibility with access to internal and external training programs.
• Culture focused on humility, kindness, and continuous learning.

Hiring process

• Career deep dive (60-minute chat with Hiring Manager).
• Behavioural fit assessment (60-minute chat with HR/Leadership).
• Reference checks and offer stage.