Customer Success Manager (SEA & ANZ)

TL;DR

Customer Success Manager (SEA & ANZ): Managing the post-sale customer relationship and driving product adoption for the hirify.global portfolio with an accent on retention, engagement, and measurable value delivery. Focus on building strategic partnerships, analyzing customer health metrics, and collaborating with cross-functional teams to ensure long-term client success.

Location: Singapore (ELS Winsland House)

Company

hirify.global is a global information analytics company that serves research, academic, and clinical communities by applying technology and analytics to content to advance science and healthcare.

What you will do

• Own the post-sale customer relationship as the primary point of contact and strategic advisor.
• Lead onboarding processes to ensure customers achieve early and sustained value from products.
• Develop and execute success plans, defining goals, milestones, and measurable outcomes.
• Monitor customer health metrics such as usage, adoption, and NPS to proactively address risks.
• Deliver regular business reviews aligned with customer priorities and performance.
• Partner with Account Managers to coordinate account strategy, renewals, and growth opportunities.

Requirements

• Strong understanding of the subscription lifecycle, including onboarding, adoption strategies, and retention drivers.
• Analytical and data-driven mindset with the ability to translate insights into actionable recommendations.
• Excellent communication and engagement skills to influence stakeholders at all levels.
• Highly organized, proactive, and comfortable managing a diverse portfolio in a fast-paced environment.
• Knowledge of hirify.global’s products and services or experience in related industries.

Culture & Benefits

• Medical Inpatient and Outpatient Insurance coverage.
• Flexible working arrangements to support work-life balance.
• Access to comprehensive learning and development resources.
• Shared parental leave, study assistance, and sabbatical programs.
• Long Service Award recognition for dedication and loyalty.