Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Driving customer retention, expansion, and advocacy within the LAER go-to-market model for blue-chip financial institutions. Focus on managing complex multi-stakeholder relationships, ensuring product adoption, and maximizing ARR growth through strategic account planning.

Location: Must be based in Singapore

Company

hirify.global is a leading global analytics software company helping businesses in over 100 countries make better decisions through AI and machine learning.

What you will do

• Build and maintain strong relationships with customer stakeholders from C-suite to end users.
• Lead post-sale onboarding and implementation to drive product adoption and time-to-value.
• Identify and qualify expansion opportunities in collaboration with sales teams to grow ARR.
• Own renewal strategy and execution to ensure high retention rates.
• Develop and execute comprehensive account plans aligned with customer business objectives.
• Monitor customer health metrics and usage patterns to proactively identify risks and opportunities.

Requirements

• Must be based in Singapore
• Bachelor’s degree or equivalent commercial experience.
• Extensive domain experience in Credit Risk or Fraud.
• Proven experience managing SaaS solutions for tier-one financial services institutions.
• Strong track record of managing customer renewals with high retention rates.
• Ability to manage complex, multi-stakeholder customer relationships.

Culture & Benefits

• Inclusive culture focused on core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
• Competitive compensation and rewards programs.
• People-first work environment with a focus on work-life balance.
• Opportunities for professional development and participation in employee resource groups.