Customer Success Manager (Web3)

TL;DR

Customer Success Manager (Web3): Managing a portfolio of APAC-based clients to drive adoption, retention, and commercial growth for blockchain analytics solutions with an accent on account expansion and relationship building. Focus on onboarding, delivering value-based success plans, and identifying upsell opportunities within the crypto and financial services sectors.

Location: Must be based in or able to work from the Singapore office (Hybrid)

Company

hirify.global is a leading provider of blockchain analytics solutions, helping financial institutions and crypto businesses manage risk and ensure compliance.

What you will do

• Onboard new customers and act as their primary champion to ensure long-term success and product adoption.
• Develop and execute strategic success plans to drive retention, advocacy, and account growth.
• Partner with Account Executives to identify and deliver value growth within enterprise accounts.
• Lead end-to-end sales processes for upsell opportunities in non-enterprise accounts, including demos and negotiations.
• Analyze customer usage data to identify trends, mitigate churn risks, and uncover expansion opportunities.
• Provide actionable feedback from the field to influence the product roadmap.

Requirements

• 3-5 years of experience in Customer Success or Account Management within the SaaS industry.
• Proven track record of managing customer portfolios and achieving upsell/retention targets.
• Experience working with diverse customer bases across the APAC region.
• Strong analytical skills with the ability to translate usage data into proof of value.
• Entrepreneurial mindset with the ability to thrive in a low-structure, fast-paced environment.
• Interest and curiosity regarding digital assets and the crypto economy.

Nice to have

• Knowledge or experience in AML, particularly within the crypto space.
• Experience working in the blockchain or Web3 industry.
• Additional language skills: French.
• Interest in public speaking and representing the company at regional events.

Culture & Benefits

• Hybrid working model with the option to work from almost anywhere for up to 90 days per year.
• Comprehensive private health insurance and annual health screening allowance.
• Annual $1,000 Learning & Development budget.
• 24 days of annual leave plus Singapore gazetted holidays and a birthday day off.
• Full access to Spill for mental health support.
• Quarterly team off-sites to foster collaboration and connection.