Customer Support Specialist

TL;DR

Customer Support Specialist: Providing direct Tier 1 customer support to existing PitchBook clients via phone, email, and chat with an accent on troubleshooting customer issues and ensuring a high-quality customer experience. Focus on documenting interactions in Salesforce, collaborating with support specialists, and partnering with global teams to maintain continuous support during required business hours.

Location: Singapore, Singapore

Company

hirify.global is a Morningstar company providing financial market information and related services.

What you will do

• Respond to customer contacts via chat, phone, and email.
• Meet quarterly contact volume and quality goals.
• Communicate clearly (written and verbal) to resolve customer issues.
• Collaborate with other support specialists to answer customer questions and resolve problems.
• Document each interaction in Salesforce to support issue research and product improvements.
• Partner with global teams to ensure continuous support availability during required business hours.

Requirements

• 1+ years of experience in a customer service role.
• Excellent verbal and written communication skills with strong attention to detail.
• Comfort working with high call volume and prioritizing tasks in parallel with project work.
• Prior experience with Salesforce or a similar CRM (preferred).
• Proficiency with Microsoft Office (Outlook, Word, Excel) and ability to learn new systems quickly.
• Must be authorized to work in Singapore without visa sponsorship now or in the future.

Culture & Benefits

• Private medical insurance and private life insurance.
• Parental leave, education subsidies, and robust training programs (industry and soft skills).
• Generous vacation days, sick days, and volunteer days.
• Retirement contributions via CPF and an employee stock program.
• Employee resource groups, company-wide events, and quarterly team building events.

Hiring process

• Apply with your background; if you don’t meet every requirement, you’re still encouraged to apply.