IT Support Manager (Cybersecurity)

TL;DR

IT Support Manager (Cybersecurity): Leading the global IT support function to improve employee experience and operational efficiency with an accent on endpoint management and identity administration. Focus on scaling global support models, optimizing onboarding/offboarding processes, and ensuring alignment between IT support and security policies.

Location: Remote (US)

Salary: $149,850 - $185,000

Company

hirify.global is a cybersecurity company providing the NodeZero platform for autonomous pentesting and exploit discovery.

What you will do

• Lead, coach, and grow the Global Help Desk team, overseeing end-user support and device lifecycle management.
• Manage identity and access support, including Okta workflows and MFA issue resolution.
• Oversee endpoint management, laptop provisioning, patching, and MDM administration.
• Coordinate onboarding and offboarding operations for a distributed, remote-first organization.
• Partner with Security and IT Engineering to align support practices with access control policies.
• Develop help desk metrics, dashboards, and reporting to communicate service quality to leadership.

Requirements

• Must be based in the United States.
• 6+ years of experience in IT support, help desk, or IT operations.
• 2+ years of experience leading support analysts or serving as a technical lead.
• Deep understanding of Okta, MDM platforms, and endpoint management tools.
• Experience supporting a distributed or remote-first workforce.
• Strong ability to build operational metrics and report help desk performance.

Nice to have

• Experience in high-growth SaaS or cybersecurity companies.
• Relevant certifications such as ITIL, Jamf, Okta, or Google Workspace.
• Proven track record of scaling support functions without losing service quality.

Culture & Benefits

• Competitive compensation including a base salary and equity stock options.
• Comprehensive health, vision, and dental insurance for employees and families.
• Flexible vacation policy and generous parental leave.
• Collaborative, remote-first culture focusing on respect, ownership, and results.
• Professional growth opportunities within a fast-growing cybersecurity firm.