IT Support Engineer

TL;DR

IT Support Engineer: Provide day-to-day workplace IT support and manage employee access, devices, and onboarding/offboarding across a multi-country organization with an accent on Okta, Google Workspace, Microsoft 365, and modern SaaS access management. Focus on troubleshooting macOS/Windows issues, maintaining IT asset inventories, and partnering with Security to keep IT standards compliant.

Location: Hybrid in Paris (work authorization must allow working from the company offices in France)

Company

hirify.global is an InsurTech SaaS scale-up helping insurers turn complex risk data into clear, transparent insights.

What you will do

• Troubleshoot hardware, software, and access-related issues for employees on a daily basis.
• Manage user accounts and permissions across Okta, Google Workspace, Microsoft 365, Slack, and other business applications.
• Deploy, configure, and maintain laptops (macOS & Windows) and mobile devices (iPhone & Android) across the employee lifecycle.
• Run IT onboarding and offboarding: account provisioning, equipment management, and end-user training.
• Maintain accurate hardware/software inventories and ensure asset lifecycle tracking.
• Support unified communications and meeting room technologies; collaborate with Security to implement and maintain IT security standards.

Requirements

• 1+ year of experience in IT Support, Help Desk, Workplace IT, or a similar role.
• Hands-on troubleshooting experience with both macOS and Windows environments.
• Basic scripting/automation skills (Bash, PowerShell, Python, or similar).
• Basic knowledge of network fundamentals (Wi‑Fi, Ethernet, VPN, DNS, Internet connectivity).
• Experience managing user accounts and permissions in modern SaaS environments.
• Employment status must allow working from the company offices in France.
• Fully fluent English (written and spoken) for an international, multicultural environment.

Nice to have

• Experience with VMware Workspace ONE or other Mobile Device Management (MDM) solutions.
• Familiarity with Google Workspace, Microsoft 365, Okta, and Atlassian products.
• Experience supporting a hybrid or international workforce.

Culture & Benefits

• Hybrid office/home working policy.
• 25 days of paid holidays + RTT.
• Excellent health insurance (including spouse and family coverage) with Alan.
• Gym membership with Gymlib and Swile lunch vouchers (12,10€).
• Public transportation reimbursement (75%) + sustainable mobility allowance.
• IT equipment allowance (500€), sponsored crèche access with Babilou, and a free cafeteria in the 9th arrondissement of Paris.