Senior Director, Customer Success (Cybersecurity)

TL;DR

Senior Director, Customer Success (Cybersecurity): Leading a team of Enterprise Customer Success Managers to drive customer loyalty and adoption of identity governance solutions with an accent on value-based outcomes and metrics analysis. Focus on reducing churn, owning renewal and expansion targets, and scaling digital-first customer success processes.

Location: Remote (Singapore)

Company

hirify.global is a cybersecurity SaaS company specializing in innovative identity and access management products and services.

What you will do

• Develop and execute a comprehensive Customer Success strategy aligned with business objectives and KPIs.
• Lead, mentor, and grow a high-performing team of managers and Partner Success Managers.
• Build long-term relationships with key partners and serve as a high-level escalation point.
• Optimize CS processes and tools to ensure scalability through a digital-first approach.
• Own and drive renewal and expansion revenue targets to ensure goals are exceeded.
• Advocate for partner needs internally to influence product development and strategy.

Requirements

• 12+ years of experience in Customer Success or related roles.
• 4+ years in a leadership role within a cybersecurity SaaS company.
• Proven track record of driving growth and reducing churn.
• Strong knowledge of cloud, hybrid, and on-premise IT architectures.
• Experience with Customer Success platforms such as Gainsight.
• Knowledge and experience in Identity and Access Management (IAM) is preferred.

Culture & Benefits

• Equal opportunity employer welcoming diverse candidates regardless of background.
• Collaborative and inclusive team culture focused on continuous improvement.
• Opportunity to lead strategic initiatives in a fast-paced, dynamic environment.