Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Leading structured customer engagement to accelerate onboarding, adoption, and time-to-value for software development lifecycle tools with an accent on driving measurable outcomes and renewal confidence. Focus on utilizing GenAI for strategic analysis, identifying growth opportunities, and coordinating cross-functional expertise to ensure customer success.

Location: Remote (UK)

Company

hirify.global provides tools to improve the quality, security, and speed of the software development lifecycle.

What you will do

• Lead structured customer motions to accelerate onboarding, adoption, and time-to-value.
• Provide proactive guidance on best practices for DevOps, CI/CD, and OSS governance.
• Maintain customer health views, identifying risk signals early and driving mitigation actions.
• Surface expansion signals and Customer Success Qualified Leads (CSQLs) in partnership with account teams.
• Utilize GenAI reflexively as a thought partner to improve strategic planning and communication.
• Collaborate with Sales, Engineering, and Product teams to act as the voice of the customer.

Requirements

• Experience in Customer Success, Technical Account Management, or Support Engineering in B2B SaaS.
• Must be based in the UK.
• Technical aptitude in modern software development lifecycles (DevOps, CI/CD, artifact management, OSS security).
• Strong customer-facing communication skills with the ability to influence and lead conversations.
• Demonstrated fluency and habit of using GenAI tools to improve execution quality.

Culture & Benefits

• Award-winning environment recognized by Gartner and Forrester in Application Security Testing.
• Diversity & Inclusion Working Groups.
• Comprehensive Parental Leave Policy.
• Paid Volunteer Time Off (VTO).
• Culture of innovation with a strong emphasis on AI compliance and developer technology.