Senior Customer Success Manager (Cybersecurity)

TL;DR

Senior Customer Success Manager (Cybersecurity): Managing a portfolio of high-value customers to drive adoption, value realization, and retention of the NodeZero platform with an accent on strategic advisory and technical onboarding. Focus on guiding security leaders through offensive security strategies and aligning product value with business priorities.

Location: Remote, but must be located in the Canberra area

Company

hirify.global is a fast-growing cybersecurity company providing autonomous pentesting through its flagship NodeZero platform.

What you will do

• Manage a portfolio of customers as the primary post-sales technical advisor to guide successful adoption of the platform.
• Cultivate relationships with security leaders, from analysts to CISOs, to drive adoption, expansion, and advocacy.
• Deliver technical onboarding and enablement for advanced features like Tripwires, Insights, and Rapid Response.
• Partner with SOC, red/blue teams, and AppSec teams to interpret pentest results and guide long-term offensive security strategy.
• Collaborate with Sales and Renewals teams to drive retention and identify expansion opportunities.
• Act as a customer advocate by relaying technical feedback and issues to internal Product and Engineering teams.

Requirements

• 5+ years in Customer Success, Technical Account Management, or Client Services within a SaaS cybersecurity environment.
• In-depth knowledge of cybersecurity practices; certifications like CompTIA Security+ or CISSP are preferred.
• Deep understanding of enterprise security, cloud, or offensive security.
• Experience managing a book of business with revenue targets (ARR, NRR, GRR).
• Must be located in the Canberra area.
• Proficiency with tools such as Salesforce, Gainsight, and JIRA.

Nice to have

• Experience working in a startup or high-growth company environment.

Culture & Benefits

• Inclusive team culture that values diversity, respect, and collaboration.
• Numerous career development and growth opportunities within a dynamic team.
• Flexible vacation policy and generous parental leave.
• Comprehensive health, vision, and dental insurance for employees and their families.
• Equity packages in the form of stock options for all full-time roles.