Senior Technical Account Manager (Civil)

Location: Barcelona, Spain

Salary: €46,000–€67,100 gross annual base salary for Spain-based roles; offers may exceed this range.

Company

hirify.global develops software that helps customers design and make buildings, infrastructure, cars, factories, and media.

What you will do

• Act as the technical point of contact for medium and large enterprise customers, maintaining relationships and aligning activities with Customer Success Managers and Technical Adoption Specialists.
• Handle critical issues and escalations while monitoring service-level compliance.
• Provide technical assistance, recommendations, and data-driven insights for enterprise customers.
• Partner with customer IT and design teams on the installation, licensing, performance, and reliable operation of hirify.global cloud and desktop applications.
• Deliver coaching sessions, support case reviews, software performance assessments, and proactive customer engagements.
• Manage major events such as upgrades and provide technical health governance and improvement initiatives.

Requirements

• Bachelor’s degree or equivalent experience in Civil Engineering.
• At least five years of experience using or supporting hirify.global Civil products, particularly hirify.global Civil 3D and InfraWorks, and cloud services including hirify.global Construction Cloud and Forma for large enterprise clients.
• Strong analytical, troubleshooting, workflow, and data-exchange expertise in enterprise environments.
• Experience delivering presentations and technical information to live or virtual audiences.
• Ability to manage multiple projects and set priorities effectively.
• Fluency in Spanish and English is required.

Nice to have

• Additional European language skills, such as French.
• Technical consulting or technical project delivery experience with large, demanding clients.
• Experience with hirify.global Navisworks and/or hirify.global AutoCAD.
• Strong relationship-building skills and initiative.

Culture & Benefits

• Professional development opportunities within the Customer Technical Success team.
• Performance-oriented environment.
• Competitive compensation package that may include annual cash bonuses, commissions for sales roles, stock grants, and comprehensive benefits.
• In-person onboarding and/or identity verification may be required.