Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing a portfolio of enterprise accounts to ensure value optimization and commercial growth for a real-time AI event detection platform with an accent on strategic engagement and stakeholder management. Focus on driving renewals, identifying expansion opportunities, and integrating complex software solutions into client workflows.

Location: London, UK

Company

hirify.global is a mission-driven AI company that provides a real-time intelligence platform to detect emerging risks, events, and threats for global organizations.

What you will do

• Serve as the platform expert, ensuring value optimization for a diverse portfolio of accounts.
• Own the end-to-end renewal lifecycle and drive account growth initiatives.
• Partner with Account Managers to align on business goals and strategic objectives.
• Navigate and influence key stakeholders, including users and budget decision-makers.
• Collect customer feedback to inform product development and engineering teams.
• Integrate the platform into client operational processes and recommend best practices.

Requirements

• French: Native or full working proficiency required.
• 6-8+ years of experience in enterprise software or SaaS customer success/account management.
• Proven track record of owning renewals and driving commercial growth.
• Strong commercial acumen with experience in complex negotiation and account strategy.
• Ability to manage multiple competing priorities in a fast-paced environment.
• Strong focus on delivering an exceptional client experience at the user level.

Nice to have

• Knowledge of publicly available information and social media analysis.
• Experience in corporate security, risk, or crisis management sectors.

Culture & Benefits

• Competitive benefits package focused on employee wellness and well-being.
• Opportunities for professional development and manager development programming.
• Supportive environment with robust employee resource groups (ERGs).
• Commitment to merit, equity, and fostering a culture of allyship.
• Flexible work arrangements and global office presence.