Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Establishing the customer success function for Tavily in the EMEA region with an accent on guiding enterprise clients through onboarding, adoption, and expansion of AI-powered search platforms. Focus on building the regional playbook, acting as a strategic advisor to technical and executive stakeholders, and influencing product roadmap based on customer feedback.

Location: Must be based in the United Kingdom

Company

hirify.global is a full-stack AI cloud platform provider building infrastructure for the global AI economy, listed on Nasdaq and headquartered in Amsterdam.

What you will do

• Serve as the primary trusted advisor for enterprise customers throughout their entire journey.
• Lead onboarding engagements, ensuring smooth integration and value realization for AI-powered search projects.
• Develop scalable onboarding materials, including tutorials, cookbooks, and best-practice guides.
• Monitor customer health, usage metrics, and adoption signals to proactively manage churn and identify expansion opportunities.
• Partner cross-functionally with Sales, GTM Engineering, and Product teams to ensure seamless customer experiences.
• Synthesize customer feedback to influence product roadmap and developer experience improvements.

Requirements

• 5+ years of experience in technical, customer-facing roles such as Customer Success or Implementation Consulting in B2B SaaS.
• Proven experience working with technical users of developer tools or modern AI/LLM-based platforms.
• Ability to navigate complex technical conversations with both developers and business stakeholders.
• Strong commercial instincts with experience managing renewal cycles, forecasting, and upsell/cross-sell.
• Proficiency in using CRM tools like HubSpot or Salesforce for pipeline and customer tracking.
• Must be authorized to work in the United Kingdom.

Nice to have

• Familiarity with AI/LLM orchestration frameworks such as LangChain.

Culture & Benefits

• Competitive compensation package.
• Opportunities for career growth and professional learning.
• Emphasis on flexibility and work-life balance.
• Collaborative, innovative, and fast-moving international environment.
• Opportunity to work on high-impact AI projects.