Customer Success Manager (AI)

TL;DR

Customer Success Manager (AI): Managing a portfolio of enterprise partners post-deployment to drive adoption and expansion of an agentic automation platform with an accent on strategic account planning and C-suite relationship building. Focus on navigating technical complexities in collaboration with Solutions Architects and ensuring NRR/NDR growth through high-impact AI transformation roadmaps.

Location: Must be based in Barcelona, Spain (Hybrid)

Company

hirify.global is a well-funded, high-growth startup building a unified platform for intelligent AI agents that automate workflows and decision-making for industry leaders.

What you will do

• Own a portfolio of enterprise accounts post-implementation, serving as the primary strategic lead.
• Drive customer health, retention, and expansion by identifying new use cases for agentic automation.
• Partner with Solutions Architects and Account Executives to develop and execute renewal and growth plans.
• Maintain a strategic view of account health, prioritizing efforts to maximize impact and ROI.
• Lead professional communication and discovery conversations with executive stakeholders.
• Contribute to core post-sales outcomes, focusing on NRR/NDR performance.

Requirements

• 3+ years of experience in customer success, account management, or post-sales roles within B2B SaaS.
• Proven experience managing enterprise-level accounts and engaging with VP-level stakeholders.
• Strong consultative communication skills with the ability to navigate complex business conversations.
• Strategic mindset capable of managing 15-20 accounts simultaneously.
• Solid AI literacy and the ability to speak credibly about AI transformation.
• Ability to work cross-functionally in a fast-paced, collaborative environment.

Culture & Benefits

• Competitive salary and ESOP participation.
• AI Productivity Benefit of up to $1200 USD/year for tools and learning.
• 12 weeks of paid parental leave (plus additional for birthing parents).
• Vibrant office culture with catered meals, community events, and quarterly team bonding.
• High-trust environment focused on truth-seeking, empathy, and rapid iteration.