Enterprise Customer Success Manager (AI)

TL;DR

Enterprise Customer Success Manager (AI): Managing the post-sales lifecycle for strategic enterprise clients of an AI-powered time automation platform with an accent on driving product adoption, NRR, and value realization. Focus on navigating complex organizational structures, leading renewals, and identifying expansion opportunities within professional services firms.

Location: Must be based in or able to work from San Francisco, CA or Los Angeles, CA

Salary: $150,000 – $220,000

Company

hirify.global is an AI-driven time platform for professional services firms that automates work time capture to improve profitability and data-driven decision-making.

What you will do

• Own the full post-sales relationship for a portfolio of strategic enterprise customers.
• Lead onboarding and education efforts to ensure rapid product adoption.
• Design and execute tailored success plans aligned with customer goals.
• Manage renewal conversations, timelines, and commercial negotiations.
• Identify and lead expansion opportunities within existing accounts.
• Collaborate cross-functionally with Product, Support, and Sales to improve customer outcomes.

Requirements

• 8+ years of experience in Customer Success, Account Management, or post-sales B2B SaaS roles.
• Proven experience managing complex, enterprise-level customers and executive stakeholders.
• Demonstrated success in driving customer renewals and commercial negotiations.
• Strong project management skills for onboarding and adoption initiatives.
• Data-driven approach to success metrics and strategy.
• Must be authorized to work in the US without visa sponsorship.

Nice to have

• Experience supporting professional services, legal, or complex industries.
• Familiarity with Customer Success tools like Gainsight, ChurnZero, or Catalyst.
• Experience with Salesforce CRM.
• Background in driving adoption for AI-powered or data-driven SaaS products.

Culture & Benefits

• Comprehensive benefits package including health and wellness programs.
• Equity participation for qualifying positions.
• 401K retirement planning options.
• Bi-annual in-person company off-sites in unique locations.
• Inclusive, collaborative, and forward-thinking team environment.