Technical Support IT (SaaS)

TL;DR

Technical Support IT (SaaS): Providing comprehensive IT support and device administration for internal team members with an accent on SaaS management and MDM. Focus on automating access workflows, leveraging AI tools to improve service efficiency, and optimizing the employee technology experience.

Location: Remote (Canada)

Salary: $68K–85K CAD

Company

hirify.global is a Montreal-based tech company providing agentic HR platforms and Microsoft 365 migration and governance solutions.

What you will do

• Provide high-quality technical support and resolve IT requests within reasonable timeframes.
• Manage SaaS licenses and user account access, including creation, modification, and removal.
• Administer the device fleet using MDM tools such as Intune and Jamf.
• Identify and implement improvements to IT processes using automation and AI tools.
• Document technical information to improve team practices and increase user autonomy.
• Collaborate with the IT team on incident resolution and ad hoc projects.

Requirements

• 8+ years of experience in IT support or a related field.
• Excellent communication skills in both French and English (spoken and written).
• Expertise in troubleshooting Windows 11 and macOS.
• Knowledge of Azure AD, Microsoft 365, and Azure PIM.
• Experience using AI tools or automation to improve efficiency or service quality in an IT context.
• Must be based in Canada.

Nice to have

• Strong interest in artificial intelligence and its practical applications.

Culture & Benefits

• Collaborative, people-focused, and service-oriented team environment.
• Work environment that adapts to your daily life and individual needs.
• Commitment to a healthy and inclusive workplace.
• Culture driven by experimentation, rapid learning, and proactive ownership.

Hiring process

• Phone Screen.
• Virtual Interview using Microsoft Teams.
• Work Sample.
• Job Offer.