IT Operations Manager (SaaS)

TL;DR

IT Operations Manager (SaaS): Leading the IT support function and driving operational excellence with an accent on service desk management, automation, and technology enablement. Focus on scaling IT operations, improving SLA performance, and leveraging AI-assisted tooling for process optimization.

Location: Hybrid in Westminster, CO

Salary: $90,000–$110,000 per year

Company

A leading provider of Environment, Health & Safety (EHS) and Workforce Compliance software and consulting services.

What you will do

• Manage, coach, and develop service desk personnel to build a culture of accountability and high-quality support.
• Lead daily service desk operations, monitoring SLA performance, ticket quality, and complex escalations.
• Manage the entire employee IT lifecycle, including onboarding, offboarding, and equipment asset management.
• Develop operational standards, SOPs, and knowledge base documentation.
• Coordinate relationships, renewals, and operational tasks with IT vendors and SaaS providers.
• Implement process improvements using PowerShell, Power Automate, APIs, and AI-assisted tools like ChatGPT or Claude.

Requirements

• 5+ years of experience in IT operations, systems administration, or service delivery.
• 2+ years of team lead or people management experience.
• Strong experience with Microsoft 365, Entra ID, and endpoint management in a SaaS environment.
• Proficiency with PowerShell, APIs, and workflow automation technologies.
• Solid understanding of networking, security, Azure, and cloud-based IT infrastructure.
• Experience supporting SOC 2 audits and compliance-driven operational processes.

Nice to have

• Bachelor’s degree in Computer Science or Information Technology.
• Certifications such as Microsoft MS-102, MD-102, CompTIA Security+, or ITIL Foundation.

Culture & Benefits

• Full benefits package including Medical, Dental, Vision, and Flexible Spending Accounts.
• 401k with company match and immediate vesting.
• Generous PTO, Paid and Floating Holidays.
• Company-funded Life Insurance and no-cost Mental Health Benefits.
• Recognized as one of Colorado's Best Places to Work for seven consecutive years.