Executive IT Support Specialist (Web3)

TL;DR

Executive IT Support Specialist (Web3): Providing white-glove technical support for C-level executives and leadership teams with an accent on high-stakes crisis management and personalized hardware/software solutions. Focus on maintaining enterprise-grade security, managing complex AV systems, and deploying productivity-enhancing technologies in a hybrid office environment.

Location: Must be based in or near NYC or Miami (Hybrid: 10+ days per month in-office required).

Company

hirify.global is a leading crypto solutions company building global financial infrastructure to enable the seamless movement of value for institutions and businesses.

What you will do

• Serve as the primary IT point of contact for C-level executives and their assistants.
• Deliver white-glove, personalized technical support in both office and home environments.
• Manage and own the executive IT support lifecycle, including crisis triage and escalation.
• Deploy and maintain executive productivity tools, including hardware and software upgrades.
• Support complex conference room AV systems and enterprise SaaS platforms.
• Provide direct feedback on technical issues impacting executive productivity.

Requirements

• 6+ years of corporate IT support experience required.
• Significant experience supporting C-level executives and assistants.
• Strong technical proficiency in macOS, Windows, and identity management (Azure AD, Jamf, Intune).
• Expertise in corporate networking, security, and AV systems (e.g., Neat, Crestron).
• Ability to travel domestically and internationally as required.
• Familiarity with AI productivity tools like Claude and Gemini.

Nice to have

• Experience with specific AV hardware like Neat, Crestron, or Logitech.
• Deep knowledge of enterprise SaaS platforms including Google Workspace, Okta, and Slack.

Culture & Benefits

• Competitive salary, bonuses, and equity packages.
• Comprehensive healthcare, retirement, and family support benefits.
• Flexible hybrid work policy with 10+ days in-office per month.
• Professional development budget and learning opportunities.
• Generous vacation policy and wellness reimbursement.
• Inclusive culture with regular team offsites and bonding events.