IT Helpdesk Specialist (SaaS)

TL;DR

IT Helpdesk Specialist (SaaS): Providing technical support and infrastructure management for a global workforce with an accent on identity management, endpoint security, and AI tool governance. Focus on resolving complex hardware/software issues across macOS and Windows, optimizing onboarding/offboarding workflows, and enabling AI productivity tools.

Location: London, UK

Company

hirify.global is a digital intelligence platform that provides data and solutions to help businesses understand online behavior and optimize their digital strategies.

What you will do

• Serve as the primary point of contact for technical support via ticketing systems, chat, and email.
• Provide hands-on and remote troubleshooting for end-user devices running macOS and Windows.
• Manage the full employee IT lifecycle, including account provisioning and secure offboarding.
• Administer a critical application stack including Google Workspace, Okta SSO/MFA, and Microsoft 365.
• Oversee MDM platforms (Jamf, Kandji, Addigy) and maintain a precise IT asset inventory.
• Enable and govern the use of core AI productivity tools such as Gemini, ChatGPT, and Claude.

Requirements

• 2–4 years of experience in IT support, helpdesk, or a similar technical role.
• Strong troubleshooting skills in both macOS and Windows environments.
• Hands-on experience with Google Workspace administration and identity management tools like Okta.
• Experience with MDM solutions (Jamf, Kandji, Intune, etc.).
• Must be based in London, UK for hands-on hardware support.
• Excellent communication skills and a customer-first mindset.

Nice to have

• Basic scripting knowledge in Bash, PowerShell, or Python.
• Experience in cloud-first, SaaS-heavy, and ISO27001/SOC2-compliant environments.
• Certifications such as CompTIA A+, Google Workspace Administrator, MCSA, or Okta Certified Professional.

Culture & Benefits

• Competitive compensation packages and comprehensive well-being benefits.
• Open corporate culture that empowers employees to bring new ideas and take initiative.
• Regular team outings and happy hours to foster community.
• Extensive career growth opportunities through Career Week, personalized coaching, and learning solutions.
• Strong commitment to diversity, inclusivity, and mutual respect.