IT Support and Applications Specialist (SaaS)

TL;DR

IT Support and Applications Specialist (SaaS): Managing internal IT infrastructure, endpoints, and business applications for a growing GovTech company with an accent on SaaS administration and employee lifecycle support. Focus on optimizing internal workflows, ensuring SOC 2 compliance, and supporting a mixed macOS/Windows environment.

Location: Hybrid - Must be based in Tampa, Florida (office attendance 2-3 days per week)

Salary: $60,000 - $85,000 USD

Company

SaaS company helping local governments plan, budget, and report more efficiently.

What you will do

• Administer and support core SaaS applications including Google Workspace, Slack, Zoom, and Monday.com
• Provision and support macOS and Windows laptops throughout the employee lifecycle
• Own end-to-end onboarding and offboarding, including account provisioning and device recovery
• Troubleshoot office network connectivity, including Wi-Fi, VPN, and DNS
• Administer and support AI productivity tools like Google Gemini, Claude, and ChatGPT
• Support security and SOC 2 compliance through access reviews and device patching

Requirements

• Experience supporting mid-sized environments with 300+ users
• Hands-on expertise with both macOS and Windows endpoints
• Experience with IAM/SSO platforms such as JumpCloud, Okta, or Azure AD
• Working knowledge of networking basics (Wi-Fi, VPN, DNS)
• Must be based in Tampa, FL, and able to work in-office 2-3 days per week

Nice to have

• Exposure to scripting or automation using Bash, PowerShell, or Python
• Strong familiarity with AI productivity platforms

Culture & Benefits

• Flexible hybrid work arrangement in Tampa, Florida
• Quality Medical, Dental, and Vision insurance plans
• RRSP Plan and Parental Leave
• Company-paid holidays and annual "Dimming of the Lights" reduced work hours
• Collaborative, mission-driven environment focusing on government transparency