Technical Account Manager (APAC)

TL;DR

Technical Account Manager (APAC): Serve as trusted technical advisor for enterprise customers in APAC, guiding them from onboarding to operational maturity with an accent on support, troubleshooting, enablement, and optimization. Focus on building relationships, driving feature adoption, collaborating across teams, and ensuring maximum value from the hirify.global security platform.

Remote full-time, based in Sydney or Melbourne.

Company

hirify.global is an enterprise platform unifying AI enablement, network access, data protection, identity, and endpoint control into a secure workspace, backed by top investors and trusted by major enterprises.

What you will do

• Act as trusted technical advisor for a portfolio of customers, guiding through onboarding to maturity.
• Proactively manage support cases, escalations, and feature requests, driving resolutions.
• Train customer teams on deployment, management, and best practices for hirify.global.
• Provide configuration and optimization guidance tailored to customer environments.
• Inform customers on releases and demonstrate new feature benefits.
• Collaborate with Product, Engineering, Support, and Customer Success teams for unified experience and roadmap feedback.

Requirements

• 5+ years in technical account management, solutions engineering, or post-sales technical role in software or cybersecurity.
• Strong technical foundation with enterprise IT products, ideally SaaS or security platforms.
• Experience with customer escalations, support tickets, and technical project management.
• Excellent communication to articulate complex ideas to technical and non-technical audiences.
• Comfortable with Salesforce, Jira, Confluence, and remote collaboration tools.
• Bachelor’s degree in technical discipline or equivalent experience preferred.

Culture & Benefits

• Work in a fast-paced environment redefining modern workplace security.
• Opportunity to build trusted relationships and influence product roadmap.
• Collaborative culture across Product, Engineering, Support, and Customer Success.