Technical Account Manager (Cybersecurity)

Location: Remote, based in Sydney or Melbourne, Australia; APAC region

Company

hirify.global provides an enterprise workspace that combines AI enablement, network access, data protection, identity, and endpoint control with a focus on cybersecurity.

What you will do

• Serve as the technical point of contact and trusted advisor for a portfolio of enterprise customers from onboarding through operational maturity.
• Manage support cases, feature requests, and customer escalations through resolution while maintaining clear communication.
• Train customer teams to deploy, manage, and operationalize the platform using best practices.
• Provide configuration and optimization guidance aligned with security, performance, and usability goals.
• Explain upcoming releases and new capabilities, and demonstrate their value to customers.
• Collaborate with Product, Engineering, Support, and Customer Success while providing feedback for the product roadmap.

Requirements

• 5+ years of experience in technical account management, solutions engineering, or a post-sales technical role in software or cybersecurity.
• Strong technical foundation and experience supporting enterprise IT products, ideally SaaS or security platforms.
• Experience handling customer escalations, support tickets, and technical project management.
• Excellent communication skills for explaining complex ideas to technical and non-technical audiences.
• Experience with Salesforce, Jira, Confluence, and remote collaboration platforms.
• A bachelor's degree in a technical discipline or equivalent experience is preferred.

Culture & Benefits

• Remote full-time work for the APAC region.
• Opportunity to work with enterprise customers on cybersecurity and modern workplace technology.