Customer Success Executive (Health SaaS)

TL;DR

Customer Success Executive (Health SaaS): Supporting growth, retention, and customer satisfaction across a health subscription portfolio with an accent on account management and sales operations. Focus on driving revenue outcomes, managing contract renewals, and optimizing CRM pipeline integrity.

Location: AUS - Macquarie Park (Hybrid working environment; includes flexible "Work from Anywhere" options)

Company

A global professional information services company providing specialized content and software solutions for health and academic sectors.

What you will do

• Manage a portfolio of Tier 3 accounts end-to-end, including territory planning and contract renewals.
• Provide operational and administrative support for Enterprise Sales, including tender preparation and reporting.
• Maintain high CRM data integrity within Salesforce and support sales forecasting and pipeline reporting.
• Conduct virtual product demonstrations for prospective and existing customers.
• Collaborate with Sales and Marketing to support lead generation activities and campaign execution.

Requirements

• 2-4 years of experience in customer service, sales support, account coordination, or business retention.
• Sound understanding of the sales cycle, pipeline management, and forecasting principles.
• Proficiency in Microsoft Office and experience with CRM platforms (Salesforce preferred).
• Confidence in delivering software demonstrations in a virtual environment.
• Ability to attend in-person interviews at a hirify.global office as part of the recruitment process.

Nice to have

• Experience working within subscription-based, SaaS, technology, or content-driven environments.

Culture & Benefits

• Hybrid and flexible working arrangements, including "Work from Anywhere" policies.
• Opportunities for career progression toward Account Management or Sales roles.
• Access to learning and development opportunities and health and wellness programs.
• Parental leave benefits that exceed legislative requirements.
• Collaborative culture within a global organization.

Hiring process

• Interviews conducted without the assistance of AI tools or external prompts.
• Requirement to remove virtual backgrounds during virtual sessions.
• Mandatory in-person interview stages.