Field Services Coordinator (IoT)

TL;DR

Field Services Coordinator (IoT): Managing complex service operations and scheduling field activities across European markets with an accent on cross-border coordination and technical oversight. Focus on optimizing service KPIs, coordinating between field technicians and internal teams, and ensuring compliance with local regulations.

Location: Location-flexible within Europe (Hybrid options available in Ferrara, Milan, and Rome, Italy)

Company

Global leader in IoT and connected transportation providing web-based analytics for fleet management.

What you will do

• Coordinate and schedule field service activities, including installations and maintenance, across assigned European markets.
• Act as the primary liaison between field technicians, customers, and internal teams such as Logistics, Sales, and Customer Success.
• Manage service requests and work orders to ensure the timely completion of field operations.
• Track and report on service KPIs, SLAs, and overall field performance metrics.
• Collaborate with third-party service partners and subcontractors to maintain service quality.
• Identify and implement process improvements to increase operational efficiency and customer satisfaction.

Requirements

• Exceptional verbal and written fluency in English and Italian is required.
• 2+ years of experience in field service coordination, logistics, or a related technical operations role.
• Knowledge of vehicle electrical systems and hardware installation processes.
• Ability to interpret technical documentation and proficiency with service management platforms.
• Must be based in Europe (location-flexible).
• Comfortable integrating AI tools into daily professional duties.

Nice to have

• Professional-level proficiency in French.
• Experience in telematics, fleet management, automotive, or IoT sectors.
• Post-secondary education in a technical, logistics, or business-related field.

Culture & Benefits

• Flexible hybrid working model with access to modern office spaces.
• Inclusive work culture certified as a "Great Place to Work".
• Support for virtual work with cloud-based collaboration tools and asynchronous workflows.
• Strong emphasis on work-life balance and active online social community.