Sr. Director, Revenue Operations (SaaS)

TL;DR

Sr. Director, Revenue Operations (SaaS): Leading cross-functional initiatives and driving the strategy for the post-sale organization, including Professional Services and Customer Success, with an accent on scalable processes, actionable insights, and tools ecosystem optimization. Focus on designing retention and expansion strategies, implementing measurement frameworks for NRR and CSAT, and managing a high-performing operations team.

Location: San Mateo, CA, United States

Salary: $270,000 - $330,000 yearly

Company

hirify.global builds uncomplicated service software designed to deliver exceptional customer and employee experiences through a people-first approach to AI.

What you will do

• Develop and implement operational strategies across Professional Services, Customer Success, and Support to maximize team effectiveness.
• Own the systems and tools roadmap, including CRM (Salesforce), CS platforms, and PSA tools to support leadership reporting and workflows.
• Lead the vision for success and services analytics, defining measurement frameworks and leading indicator metrics.
• Design and implement retention and expansion strategies, resource models, and streamlined delivery processes.
• Drive continuous improvements in quality, accuracy, and customer satisfaction across a matrixed post-sale organization.
• Collaborate with senior leadership across Sales, Finance, Product, and Engineering to translate business priorities into scalable processes.

Requirements

• 10+ years of experience in revenue, CS, or services operations within high-growth SaaS companies.
• Direct experience supporting Professional Services, Customer Success, or Support functions.
• Hands-on fluency with Salesforce, ChurnZero, Gainsight, Zendesk, and PSA tools (e.g., Mavenlink, FinancialForce).
• Strong business and financial acumen regarding services delivery and customer success methodologies.
• Proven ability to lead cross-functional teams and manage complex projects in a global, matrixed organization.
• Expertise in tracking and translating KPIs such as NRR, CSAT, and utilization into actionable strategies.

Culture & Benefits

• Inclusive work environment with a commitment to diversity, equality, and professional growth.
• Competitive base salary with eligibility for variable compensation, including bonuses and equity.
• Flexible thinking and a people-first approach to workplace culture.
• Opportunity to work with a global team serving over 72,000 companies worldwide.