Sr. Engagement Manager, Forward Deployed Engineering (Data & AI)

TL;DR

Sr. Engagement Manager, Forward Deployed Engineering (Data & AI): Leading large, complex, cross-functional programs for customer implementation and value realization in the LATAM region with an accent on strategic leadership and professional services sales. Focus on driving account growth, managing diverse stakeholders, and optimizing the deployment of the Data Intelligence Platform.

Location: Remote (Mexico)

Company

Databricks is the data and AI company providing a Data Intelligence Platform to unify and democratize data, analytics, and AI for over 10,000 organizations worldwide.

What you will do

• Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders.
• Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs.
• Identify and pursue upsell and cross-sell opportunities within existing accounts to meet revenue targets.
• Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals.
• Proactively monitor customer sentiment and execute corrective actions to ensure high satisfaction.

Requirements

• 7-10 years of experience running a Professional Services line of business.
• 10+ years in senior customer-facing roles with a mix of influencing and execution.
• Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google).
• Strong knowledge of Databricks architecture, competitors, and migration benefits.
• Proven track record of managing large-scale program plans and service delivery.
• Must be based in Mexico and ability to travel up to 25-50% as required.

Culture & Benefits

• Comprehensive benefits and perks tailored to the specific region.
• Inclusive culture committed to diversity and equal employment opportunity standards.
• Collaborative environment within a global leader in Lakehouse, Apache Spark, Delta Lake, and MLflow.