Manager, Professional Services (Cybersecurity)

Location: Remote in Mexico; up to 15% travel required.

Company

hirify.global provides identity security and SaaS and software solutions for complex organizations, serving more than 2,000 customers across financial services, government, pharmaceuticals, and other industries.

What you will do

• Manage customer engagements and ensure services are delivered, implemented, and billed accurately and on time.
• Partner with Sales on service scoping, presentations, RFP responses, proposals, and statements of work.
• Lead client communication, escalations, delivery updates, and collaboration with Customer Success Managers.
• Oversee project financials, profitability, productivity, staffing priorities, and resource allocation.
• Manage and develop the professional services team through staffing decisions, performance reviews, coaching, and career development.
• Identify opportunities to expand hirify.global solutions and services while supporting customer success and revenue growth.

Requirements

• 7+ years of professional experience in a software, SaaS, or consulting company.
• 3+ years of project management experience and 2+ years of people management experience.
• Experience with project planning, budgets, scope, schedules, stakeholders, risks, and client delivery.
• Experience working with Sales to scope enterprise software services projects.
• Exceptional leadership, mentorship, communication, organization, multitasking, and problem-solving skills.
• Bachelor’s degree or equivalent work experience.

Culture & Benefits

• Remote work arrangement in Mexico with up to 15% travel.
• Opportunity to work on identity security solutions for complex global organizations.
• Product and process training supporting SaaS and software delivery practices.
• Equal opportunity employment and reasonable accommodation support.