Lead Customer Success Manager (Cybersecurity)

TL;DR

Lead Customer Success Manager (Cybersecurity): Managing post-sales relationships for strategic federal clients to drive adoption and business outcomes with an accent on risk mitigation and value realization. Focus on reducing churn (GDR), maximizing expansion (NDR), and aligning cybersecurity solutions with operational goals.

Location: Remote (Must be based in the US; US Citizenship required)

Salary: OTE $175,000

Company

hirify.global is a market leader in ICS/OT Cybersecurity, dedicated to protecting critical industrial infrastructure that provides essential services like water and electricity.

What you will do

• Serve as the primary post-sales point of contact for strategic federal customers.
• Drive successful onboarding, implementation, and adoption of the hirify.global Platform, WorldView threat intelligence, and Professional Services.
• Partner with customers to define success criteria and achieve measurable positive business outcomes.
• Own customer success plans and conduct regular business reviews to assess value realization.
• Manage customer health metrics to proactively mitigate churn (GDR) and identify expansion opportunities (NDR).
• Collaborate with Sales, Technical Account Managers, and Solution Architects to ensure a seamless customer experience.

Requirements

• US Citizenship is required.
• 5+ years of experience in Customer Success or Account Management within cybersecurity, enterprise SaaS, or industrial sectors.
• Demonstrated ability to define and drive metrics such as NDR, GDR, and churn analysis.
• Proven experience managing complex public sector relationships and influencing key stakeholders.
• Deep understanding of cybersecurity and its translation into business-level outcomes.
• Willingness to travel 25%.

Nice to have

• Active security clearance.
• Pre-sales or post-sales experience.
• Prior experience in critical infrastructure sectors and familiarity with ICS/OT Cybersecurity.

Culture & Benefits

• Remote-first work culture with operations across North America, Europe, Middle East, and APAC.
• Competitive equity package.
• Comprehensive benefits plan.
• Mission-oriented environment focused on defending modern civilization's critical infrastructure.